Contact us
Get in touch about support, the money-back guarantee, complaints or a data request — one address reaches us, and we route by subject line.
Send us a message
Use the form below and we'll reply by email — usually within 1–3 working days (30 days at the latest). Prefer your own email client? Write to [email protected].
Refunds + complaints
If you'd like to claim the money-back guarantee on a rejected challenge, email us at the address above within 60 days of the Valuation Office's decision and attach a copy of that written decision — it's what we need to process the refund. To raise a complaint about anything we did, email the same address with a short description. We acknowledge complaints within 5 working days and aim to resolve them within 30 days.
If you remain unsatisfied, you can:
- Bring a small claims action under the Consumer Rights Act 2015.
- For data protection issues, complain to the Information Commissioner's Office.
Data requests
Subject Access Requests, erasure, rectification, portability — see our Privacy notice for what we hold and email us with the request. We respond within 30 days at no charge.
Press / partnerships
For press, interviews, data or partnerships, email [email protected] — see the About page and the press & data hub for more.