Contact us

General + support

Email: [email protected]
We respond within 30 days, usually 1–3 working days.

Refunds + complaints

If you'd like to claim the money-back guarantee on a rejected challenge, or raise a complaint about anything we did, email us at the address above with your case reference and a short description. We acknowledge complaints within 5 working days and aim to resolve them within 30 days.

If you remain unsatisfied, you can:

• Bring a small claims action under the Consumer Rights Act 2015.
• For data protection issues, complain to the Information Commissioner's Office.

Data requests

Subject Access Requests, erasure, rectification, portability — see our Privacy notice for what we hold and email us with the request. We respond within 30 days at no charge.

Press / partnerships

Same email address; please mention "press" or "partnership" in the subject so we can route it.